We do all we can to make it as simple as possible for you to book and pay for your lessons through TutorGenie. Payment is completely cashless and secure so you can focus on learning instead of money hassle.
If you have sent a tutor request and a tutor responds to it, you can message each other back and forth until you agree on everything. Once you've agreed on everything, the tutor will create a booking and send it to your TutorGenie inbox for you to accept. This will then prompt you to pay for the lesson.
Don't worry if something arises where you need to cancel your booking, payment is held by STRIPE and is not processed to the tutor until 24 hours after the class has taken place. So if you need to cancel before a class, just click on the "cancel" button that is on your booking confirmation email or in your "my bookings" area. This will trigger the cancellation of the class, both you and the tutor will receive a cancellation email and you will be refunded.
To read more on our cancellation and refund policies, click here -Cancelation policy link here
We do all we can to make it as simple as possible for you to book and pay for your lessons through TutorGenie. Payment is completely cashless and secure so you can focus on learning instead of money hassle.
If you have sent a tutor request and a tutor responds to it, you can message each other back and forth until you agree on everything. Once you've agreed on everything, the tutor will create a booking and send it to your TutorGenie inbox for you to accept. This will then prompt you to pay for the lesson.
Don't worry if something arises where you need to cancel your booking, payment is held by STRIPE and is not processed to the tutor until 24 hours after the class has taken place. So if you need to cancel before a class, just click on the "cancel" button that is on your booking confirmation email or in your "my bookings" area. This will trigger the cancellation of the class, both you and the tutor will receive a cancellation email and you will be refunded.
To read more on our cancellation and refund policies, click here -Cancelation policy link here