FAQs :: Tutor Genie

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About TutorGenie: What subjects and ages do TutorGenie cover?; What support does TutorGenie offer?; What is TutorGenie; Can I use the TutorGenie on tablets and mobile devices?; How can I use TutorGenie to manage my bookings?; How do I send and receive messages?; Do tutors have a background check?; How do I make contact with a tutor?; Why do you need my card details?; How do I change my card details?; Do I get a receipt?; About online tuition

Our Tutors: For parents & students - do tutors have a background check?; How do I know that I’m getting a great tutor?; When requesting a tutor, how will I find the right one?; How do I know that I’m getting a great tutor?; What is your tutor set-up process?; How do I avail of the 15 minute free call with a tutor?

Your Lessons: How can I cancel a lesson?; How do I rate a tutor?; Where do classes and activities take place?; How can I leave my tutor a rating and review?; Why has my lesson been cancelled?; How do I book and pay for lessons?; What is your cancellation policy?; What happens when a class has been moved by a tutor?; How are lessons booked?; How do I share a document?; How can I share my work with my tutor?; How do I start my online lesson?

Payments & Refunds: Can I request a refund?; How much does a tutoring session cost?; How do I request a refund if a lesson does not take place or I am not happy with the service provided?; What do I do if I have a failed payment?; Are my payment details safe?; How and when do I pay for lessons?

Using TutorGenie- General Questions: I've forgotten my password!; How do I delete my account?; What do I need to use the online lesson feature?; Which browser should I use for online sessions?; How can I improve my internet connection?; How do I enable my microphone and camera?; What are the minimum hardware requirements for using the Online tuition feature?; My video/microphone isn’t working, what do I do?; The audio on my online lesson isn't working, what do I do?; The audio in the online interactive classroom feature is delayed, fuzzy or echo-ey, can this be fixed?; The TutorGenie online interactive classroom feature isn’t loading, what do I do?; Why am I getting a message saying, "Can't connect. Device not found" when I go to join the online room?

Virtual Classroom: How can I send documents to my tutor?; How many students can be in a class?; How do I go back to the virtual classroom after screen sharing?

About TutorGenie: Where do classes or activities take place?; What is TutorGenie?; How much does it cost to use TutorGenie?; How often do I have to tutor?; Can I tutor outside of the UAE?; How do I get bookings?

Become a Tutor: I don’t have a formal teaching qualification, can I still tutor with you?; I live quite far from the city where tutoring opportunities have been advertised, can I still sign up?; Do I need to have a background check before I can tutor?; How do I get listed on your website?

Your Tutor Profile: How much should I charge?; What should I write in my bio?; What subjects can I teach through TutorGenie?; How does TutorGenie value trust?; Why do you require my ID?; My ID check has failed.Why?; What happens after I complete my profile?; How do I get reviews and ratings for my profile?; How do I upload a video about myself to my profile?

Using TutorGenie- General Questions: Can I use TutorGenie on tablets and mobile devices?; How can I use TutorGenie to manage my classes or activities?; How do I cancel lessons?; What if I need to reschedule a lesson?; How do I respond to student messages?; How do I create a new class?; How can I edit my bio or personal details?; What is the jobs board for?; How do I avail of the 15 minute free video call with prospective students?

Tutoring with us: How will students/parents contact me?; How do I make contact with parents or students?; Can I change my class rate or charge a different rate for different classes?; What does edit class mean?; Am I employed by TutorGenie?

Your Lessons: What do I do if a lesson runs over the agreed time?; How do I receive a booking?; What if I need to cancel a booking?; What is your cancellation policy?

Payments: How do I get paid for lessons or classes?; When do I get paid?; Why have I not been paid?

Your TutorGenie Account: Are my bank details and ID safe?; What if I forget my password?; How do I change my password?

Tutoring Online: About online tuition; What do I need to use the Online Tuiton feature?; Which browser should I use for my online tuition sessions?; Can I use my phone or tablet for online sessions if I need to?; Do I need to have a headset with built in microphone?; How do I create an online tuition booking?; How do I start my online tuition session?

Virtual Classroom: Can I practice using the virtual classroom before I deliver a lesson?; How do I admit students to my classroom?; How many students can I have in a class?; After I shared my screen I have a black screen. What do I do?

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