We understand that sometimes you might need to change your plans. If you know that you can't have a lesson that has been booked for you, please inform your tutor as soon as possible and cancel the lesson on the system. A lesson is only officially cancelled when it is cancelled on the system.
Lessons cancelled more than 12 hours before the start time of the lesson will incur no charge.
Lessons that have been booked 14 days in advance and are cancelled less than 12 hours before their start time will be subject to charges. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and TutorGenie.
Bookings cannot be cancelled after the Lesson has started. Lessons that are not cancelled by the student before the start time but are not attended by the student will be charged at full price. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and TutorGenie.
We understand that sometimes you might need to change your plans. If you know that you can't have a lesson that has been booked for you, please inform your tutor as soon as possible and cancel the lesson on the system. A lesson is only officially cancelled when it is cancelled on the system.
Lessons cancelled more than 12 hours before the start time of the lesson will incur no charge.
Lessons that have been booked 14 days in advance and are cancelled less than 12 hours before their start time will be subject to charges. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and TutorGenie.
Bookings cannot be cancelled after the Lesson has started. Lessons that are not cancelled by the student before the start time but are not attended by the student will be charged at full price. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and TutorGenie.